eCRM - Surpassing Customer Expectations

9 out of 10 INFOMAN users have surpassed their own expectations in achieving their targets.

                            ….Let INFOMAN tech-power turn your Dreams into Reality !

    One of ACS esteemed customer recently recorded a whopping 2650 retail new cars sales and 8200 insurance renewals in one city.  INFOMAN eCRM helps its customer’s create strong relationships with their customers and achieve unprecedented growth -on the fly.  

INFOMAN eCRM helps dealers to listen and engage with their customers at multiple touch point; online, mobile apps, Phones, emails, Mailers, SMS, showroom floors, Service stations etc.  A well-orchestrated campaign can surpass even hyper-sale targets. INFOMAN power packed features that make it possible are: –

Seamless Field Connect with Mobile App : Field executives can  update Payments collected for insurance, View proposals & Appointment Fixed ,  Add New enquiries, Customer Information & Test drives given etc even when they are constantly on the move at the client site.

Dashboard: Graphical display ofInsurance Conversions, Service Appointments (Contacted,Reported,  Lost,Overdue), Enquiry Status Analysis (Open, New Enquiry Received, Booking Done, Test Drive Given, Visits Done, Sales Closed) etc. This gives a quick snapshot of Key Performance Indicators to the top management for Sales, Insurance & Service teams

 Auto Dialer: Improves  productivity of tele-callers by reducing human error and saving  time. Monitor quality of calls made using Call barging, whispering, Call recording & Conferencing features.

Most popular feature – Insurance Premium Calculator – Accurate Premium calculation based on IDV, NCB, OD Discount, Zero debt etc. Quickly calculate and Intimate the premium amount to customer ensuring quick closure of sales on phone.

Smart Communication: Auto SMS/ e-Mail reminders for Insurance renewals, Service due and transactions are sent to customers at scheduled intervals automatically.

‘Auto Reports “ for Daily Data Analytics – Daily Auto summary reports monitoring Conversion of  Enquiry / Insurance renewal,  No Follow-up Report, Freebie Coupon usage, Weekly appointment projection for Service  etc. are mailed to the top management so that they don’t need to login into application to see some reports. Corrective actions can be taken even when they are travelling.

Efficient Back Office Operations: Create Proposals, Track Cheque deposits, Payment realized and Insurance Policies Distributed to customers improving productivity and efficiency of Back Office team. It reduces complaints from customers related to non receipt/delayed receipt of policy docs.

Freebie Coupons Management :- Issue Freebie coupons for “paid service”, Send automated SMS / mailers reminders for Freebie coupons expiring soon, track history of issued and redeemed coupons during customer interaction.

The INFOMAN Magic wand – Dealer commission Reconciliation– INFOMAN eCRM generates dealer commission due during a period and keeps record of actual commission received by the dealer. Further, it records payments received from customers against Insurance Premium, commission pay-outs & computes commission earned on each policy.

COMPLETE SECURITY : 3-Tier Security ensures 100% Reliability. INFOMAN eCRM ensures complete paperless interactions with customers during Sales enquiry follow-up, Insurance Renewal & Service marketing. The data can neither be copied or deleted. User based access rights, machine authentication ensure only authorised users have access to the application.

ACS believes in delivering High Quality, Innovative Solutions that add significant value to our customer’s business, improves their processes, boosts the productivity of their teams and help them raise the bar with each passing year.

For Product enquiry contact our experts at 0120.6877822 or contact :-

Mr Vinoj Xavier 

Manager Business Development


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