Studies have shown that Mobile Apps designed to automate the functioning of Sales and Sales Support teams increase their productivity substantially. As they allow Field executives to perform many tasks for which earlier they work on their desktop or laptops in the office.
Infoman eCRM , a complete solution for Customer relationship management offers mobile apps for all customer facing activities – PreSales, Insurance and Service Marketing. The apps are used by field executives of the dealership to instantly update status of their field work which is useful for making critical decisions by managers. Using the mobile app field executives can do the following :-
Effectively manage contact details including name, address, phone numbers, email ids etc. The details can be stored , updated and retrieved at will on the go.
Instantly update details of payments collected for insurance from the customer.
Get instant access to customer interaction history, breakup of last insurance details, premium amount and current year proposal . This helps in better negotiation while selling insurance.
Create enquiry for new products and services on the site during customer interaction by collecting information of pre-owned products of the customer.
If required instantly reassign cases back to telecallers for future followup. This ensures better coordination between field executives , telecallers and insurance / service manager .
Full potential of customer data can be exploited if it is available on fingertips for field executives during client interaction. Infoman eCRM mobile apps empower your sales force with validated data to make critical decisions in the field. Mobile access to customer data is no more a “good to have” option. Today it is a necessity for building efficient and result focused sales team.