In today’s competitive Auto Industry , Service department is the key strategic revenue driver. Many dealerships still depend on spreadsheets, phone calls, and generic email campaigns to manage service reminders and promotions. These methods are not only time-consuming but also ineffective in today’s digital world. A well designed, result oriented software solution like INFOMAN empowers dealers to automate outreach, personalize customer experiences and drive loyalty like never before.
INFOMAN eCRM Service Marketing Module delivered amazing results within 8 months of implementation at an auto dealership :
Operational Improvement – 38% increase in cases being followed for service as case assignment for tele-callers increased from 60% to 98% .
Better Process – As the outreach to customers increased 94% customers reported with confirmed appointments done by telecallers.
New Strategies – Automated Offer coupons, aggressive followup & monitoring led to 40% increase in Service Workshop Load boosting service revenue by many folds.
Higher Revenue – 47% increase in paid service generating approximately Rs.2585000 additional service revenue within 8 months of usage.
61% growth in Running Repair generating additional revenue of Rs.779800 per month.
19% growth in Insurance generating additional Insurance revenue of Rs.547200 from workshop.
By embracing change and innovation, dealerships can prepare themselves not only for market turmoil but also be ready for long-term sustainable and integrated growth of all departments.
Contact our expert for a FREE Demo today !
Vinoj.Xavier@acsinfotech.com, 9311140302